Support

Kitware’s support services gives you access to the trame experts. We can provide guidance, answer technical questions, and help resolve issues you may run into when using the platform. We are happy to offer flexible support options to match your needs.

Custom trame Support

With custom trame support, you set the contract ceiling and have the freedom to reach out to Kitware whenever you need us. We’ll invoice you each month for the support services utilized in the previous month. This is our recommended trame support method as it offers the most flexibility.

Request Custom Support

Pre-Paid trame Support

Kitware’s pre-paid trame support package is available for those who would prefer to purchase support up-front using a credit card. Those services must be used within one year of purchase and has a ceiling of $2,500 (you will have the ability to purchase again once the ceiling has been reached). Once you purchase this basic trame support, a Kitware representative will contact you with information about how to get started. If you’re unsure which trame support option is best for you, please contact our team before purchasing.

Cost: $2,500

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Custom or pre-paid support?

If you’re unsure of which support package to select, don’t hesitate to reach out! We’d be happy to help guide you in the right direction before you make a purchase.